Voice BroadCast

How can I keep client touch points high and man hours low? What a question! Dialers, scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together? You can take back hours … Read more

Post-Call Survey

What is a Post-Call Survey? A Post-Call Survey is a simple way to get effective feedback from your clients. These can lead to another KPI and a at a glance view of your customer satisfaction. How can you utilize a Post-Call Survey? A customer focused approach is widely becoming the norm, and with this a … Read more

Multi-Instance vs Multi-Tenant: una decisión sencilla

A menudo se nos pregunta cómo abordamos el tema de protección de datos. Para asegurarnos de que la información de nuestros clientes este segura, uContact se hospeda en un entorno 100% Multi-Instance. ¿Qué significa eso? Para empezar, en un entorno Multi-Instance, todos nuestros clientes ejecutan su plataforma en una infraestructura con su información totalmente separada … Read more

Adios “Alt + Tab”: hacia soluciones Todo-en-Uno

La tecnología de Call Center tiene muchas soluciones innovadoras para una variedad de desafíos, desde garantizar que los call center se ejecuten de manera eficiente, hasta la utilización eficaz de los datos de la compañía para obtener información sobre el desempeño del agente. Estudio tras estudio muestra que los empleados felices y comprometidos llevan hacia … Read more

Play Hard, Work Hard

Playing games at work can be an excellent business strategy. This are the results shown from applying game dynamics on daily contact center operations. Call Center customer-company relationships starts with one of the most important pieces of this process, call center agents. They are the first ones to interact with our clients, representing the company … Read more