WFH with uContact

WFH – Working from home, or more like, Why from home? It is not even April 2020, and we have had already what seems to be the biggest challenge of the decade. A global pandemic that not only is affecting our social life, our relationships, our economy, but forces us to re-plan, re-think and re-invent … Read more

Time Zones In Contact Centers

Since several years ago, a good part of the call center services of the Hispanic countries (including bilingual services) are located in Central America. This is because in they provide a wide offer and the operating costs are the lowest in the market. This implies, however, that several contacts are in countries with different time … Read more