All-in-One and up in the Cloud
We believe you need to have only one system in order to manage all your interactions and keep your data safe and accessible. This and much more with uContact.
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Integra’s Blog
WhatsApp In Your Contact Center
Messaging has been and continues to be one of the main channels of communication between clients and businesses. The only difference between the messaging before and now, is that instead of going to the postal office to send a letter or package, we simply press send from our phone. WhatsApp has recently become the largest … Read more
How Contact Center Software Can Change Your Business
What comes to your mind when somebody says ‘call center’? A group of people working as agents with headphones all the time? Well, it looks like that definition is now quite outdated. Every business needs a call center to optimize their day-to-day business. However, if your business is receiving plenty of calls every day, then … Read more
Our Flexible Business Model
Tired of being tied up in long, complicated contracts? Be able to increase and decrease licenses with no risk or extra fees. We adapt to your operations’ needs to make everything easier for you.
Customization Means Adapting To Your Needs
We give you access to our development tools in order to give you total independence in customizing everything to your needs. We want to avoid any custom work fees for you.
The Conversational Revolution
At uContact we make it our mission to help you provide better customer experience. Get the chance to connect with everybody that reaches out to you with our VHA and Last Agent Queue.
Game on! Motivating agents with Gamification
Keeping agents happy and motivating is today’s challenge and main objective. Learn how we are able to achieve this with our Gamification module.
Voice BroadCast
How can I keep client touch points high and man hours low? What a question! Dialers, scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together? You can take back hours … Read more
Time Zones In Contact Centers
Since several years ago, a good part of the call center services of the Hispanic countries (including bilingual services) are located in Central America. This is because in they provide a wide offer and the operating costs are the lowest in the market. This implies, however, that several contacts are in countries with different time … Read more
Dialers: Power & Predictive
As promises are made not be broken, in this post we will continue talking about dialers, specifically about the Power and Predictive dialers. Power Dialer Power dialers are the most traditional type of dialer and the most commonly used. A power dialer works around the idea of “Overdial” what this means is the system will … Read more