With uContact you can manage all the voice interactions in just one place. Inbound, Outbound or Blended.
Desktop & mobile
softphone
Massive voice
messages.
Multiple filters &
downloads.
Preview, Progressive, Power
and Predictive
The ability to manage all the
interactions in just one place: the unified inbox.
Live assistance with
audio and video call.
Facebook & Twitter.
Web interactions.
WhatsApp messaging.
Monitor the entire operation in
an organized way without
breaking your flow.
Omnichannel monitoring.
Forecasting & reporting.
Quality forms
and tag recording.
Spv, coaching &
collaborating
Reward and motivate
agents.
Estatistical and
historical.
Start building your own workflows, forms and reports with no need of coding, drag & drop to make it simple.
Inbound, Outbound
& Blended.
Interactive Voice
Response
Desktop & mobile
softphone
Massive voice
messages.
Multiple filters &
downloads.
Choose your deployment
How can I keep client touch points high and man hours low? What a question! Dialers, scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together? You can take back hours … Read more
Since several years ago, a good part of the call center services of the Hispanic countries (including bilingual services) are located in Central America. This is because in they provide a wide offer and the operating costs are the lowest in the market. This implies, however, that several contacts are in countries with different time … Read more
As promises are made not be broken, in this post we will continue talking about dialers, specifically about the Power and Predictive dialers. Power Dialer Power dialers are the most traditional type of dialer and the most commonly used. A power dialer works around the idea of “Overdial” what this means is the system will … Read more
A great question that is getting around not just call centers but sales teams generally is how to increase productivity and efficiency. This is where dialers step in. If you’re just getting started figuring out what is the best style of dialing this post is a great start but if you need to know more … Read more
What is a Post-Call Survey? A Post-Call Survey is a simple way to get effective feedback from your clients. These can lead to another KPI and a at a glance view of your customer satisfaction. How can you utilize a Post-Call Survey? A customer focused approach is widely becoming the norm, and with this a … Read more
We are often asked about how we address recent data breaches. One of the immediate solutions we have in place is that uContact as standard is hosted in a 100% Multi-Instance environment. What does that mean? The basics are that in a Multi-Instance environment all of our customers run their platform on separate infrastructure, with … Read more
Playing games at work can be an excellent business strategy. This are the results shown from applying game dynamics on daily contact center operations. Call Center customer-company relationships starts with one of the most important pieces of this process, call center agents. They are the first ones to interact with our clients, representing the company … Read more
After receiving our recognition in “Great User Experience” from Finance Online, we have decided to explain how we have achieved it and why this concept plays such an important role when optimizing the performance of any Contact Center. User Experience focuses in understanding the use and the necessities of the user. If the product is … Read more
A couple of decades ago, every sales person had to dial a long list of contacts on their landline phones in order to talk to potential clients. At the end of the day, salesmen or debt collector had sore fingers, painful lobes, and a feeling of having wasted their time and achieved very little. To … Read more
The call center technology is full of innovative solutions for a variety of challenges, from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. Study after study shows that happy, engaged employees lead to more profitable and successful companies, therefore it is vital to simplify … Read more
