Stop Alt Tabbing

The call center technology is full of innovative solutions for a variety of challenges, from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. Study after study shows that happy, engaged employees lead to more profitable and successful companies, therefore it is vital to simplify … Read more

Bye Plugins, Hello Web RTC!

Web RTC (Real Time Communications) is the new trend in web application technology. Why? It is an open code software that enables real-time communication in the browsers without plug-ins and other requirements. This powerful cutting-edge technology is highly disruptive and is quickly becoming the only way forward for companies. Web RTC is peer-to-peer real-time audio, … Read more