Post-Call Survey

What is a Post-Call Survey? A Post-Call Survey is a simple way to get effective feedback from your clients. These can lead to another KPI and a at a glance view of your customer satisfaction. How can you utilize a Post-Call Survey? A customer focused approach is widely becoming the norm, and with this a … Read more

Play Hard, Work Hard

Playing games at work can be an excellent business strategy. This are the results shown from applying game dynamics on daily contact center operations. Call Center customer-company relationships starts with one of the most important pieces of this process, call center agents. They are the first ones to interact with our clients, representing the company … Read more

Stop Alt Tabbing

The call center technology is full of innovative solutions for a variety of challenges, from ensuring that call centers are running efficiently to more effectively using company data to gain insights into agent performance. Study after study shows that happy, engaged employees lead to more profitable and successful companies, therefore it is vital to simplify … Read more

Bye Plugins, Hello Web RTC!

Web RTC (Real Time Communications) is the new trend in web application technology. Why? It is an open code software that enables real-time communication in the browsers without plug-ins and other requirements. This powerful cutting-edge technology is highly disruptive and is quickly becoming the only way forward for companies. Web RTC is peer-to-peer real-time audio, … Read more