Cloud, All-in-One & Omnichannel
Contact Center Solution
Minimun 10 agents
We believe in making agent’s work simpler, organized and more enjoyable. We are convinced that this is the only way to achieve real customer satisfaction.
Unified Inbox
Manage all interactions in one place to create a true omnichannel experience for your customers. Social networks, Webchat, WhatsApp, email, SMS and much more!
Industry Leading Dialers
Increase your productivity up to 300% with our industry leading dialers. Control their behavior and make adjustments in real time. Preview, Progressive, Power, Predictive and Voice BroadCast.
Real Time Dashboards
With our monitoring options, boost your quality, training and control! Listen live to your agents, whisper some key tips and collaborate on difficult calls to get the best solution for your client.
Gamification
Increase your agent’s satisfaction, give your supervisors a different way to view KPIs. Give the agent the chance to gain levels and experience with custom game boards.
Why Choose uContact?
"By trusting in uContact since the beginning of our operations, we were able to unify all our clients’ interactions in a unified inbox through webchat, email and calls. Without a doubt we will keep growing side by side with uContact."
Andres Gaya
Logrand
"The ease of uContact achieved quick adaptation for agents with no need of in-person training and made it simple to expand the team remotely internationally. We found in uContact a unique solution for the complete management of our operations."
Roman Vassilenko
Insegment
