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    TALK

    With uContact you can manage all the voice interactions in just one place. Inbound, Outbound or Blended.

    Voice

    Voice

    Inbound, Outbound
    & Blended.

    IVR

    IVR

    Interactive Voice
    Response

    PBX

    PBX

    Desktop & mobile
    softphone

    Voice Broadcast

    Voice Broadcast

    Massive voice
    messages.

    Recordings

    Recordings

    Multiple filters &
    downloads.

    Dialers

    Dialers

    Preview, Progressive, Power
    and Predictive

  • Omni

    OMNI

    The ability to manage all the
    interactions in just one place: the unified inbox.

    SMS

    SMS

    Bulk & 1 to 1 text
    messages.

    Email

    Email

    Templates, bulk and
    & 1 to 1.

    Webchat

    Webchat

    Live assistance with
    audio and video call.

    Social Media

    Social Media

    Facebook & Twitter.

    Web Call Back

    Web Call Back

    Web interactions.

    WhatsApp

    WhatsApp

    WhatsApp messaging.

  • Tools

    TOOLS

    Monitor the entire operation in
    an organized way without
    breaking your flow.

    RT Dashboards

    RT Dashboards

    Omnichannel monitoring.

    Alerts

    Alerts

    Forecasting & reporting.

    Quality

    Quality

    Quality forms
    and tag recording.

    Monitoring

    Monitoring

    Spv, coaching &
    collaborating

    Gamification

    Gamification

    Reward and motivate
    agents.

    Analytics

    Analytics

    Estatistical and
    historical.

  • Develop

    DEVELOP

    Start building your own workflows, forms and reports with no need of coding, drag & drop to make it simple.

    Workflows

    Workflows

    Inbound, Outbound
    & Blended.

    Integration & APIs

    Integration & APIs

    Interactive Voice
    Response

    Forms

    Forms

    Desktop & mobile
    softphone

    Technologies

    Technologies

    Massive voice
    messages.

    Reports

    Reports

    Multiple filters &
    downloads.

    Deployment

    Deployment

    Choose your deployment

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DEVELOP

Having the right tools to create everything you can imagine.

LOVED BY DEVELOPERS

REPORTS DESIGNER

Design reports in a graphical and intuitive format with a simple tool. uContact comes ready with a complete set of more than 200 reports and the possibility of creating new, personalized reports.

The reports can be made by information generated in the system or from external data sources

Complete set of pre-designed reports

Powerful tool to create reports

Communication reports combined with management system information

Complete set of pre-designed reports

Powerful tool to create reports

Communication reports combined with management system information

FORM DESIGNER

Simple creation of customized screens and data capture flows from a scratch.
Re-use our predefined business verticals such as CRM Lite, Sales, Collection or Customer Service, or create your management system from scratch.

Extremely easy to use, with no need to learn any proprietary language

100 % integrated with uContact, thus allowing events such as pop-ups in inbound calls

CRM Lite

Extremely easy to use, with no need to learn any proprietary language

100 % integrated with uContact, thus allowing events such as pop-ups in inbound calls

CRM Lite

WORKFLOW DESIGNER

Manage interaction workflows your Contact Center visually and easily within the system core, allowing real-time changes.
Friendly Drag & Drop style format, which allows choosing the functionalities you wish to incorporate with no need for expert technical knowledge.

Dynamic creation of communication workflow

Drag & Drop

Intuitive use for non-technical users

Dynamic creation of communication workflow

Drag & Drop

Intuitive use for non-technical users

INTEGRATION & APIs

Although uContact is an All-in-One solution, we think it is also really important to be able to integrate with any other platform the business may require. We’ve created a platform easy to integrate in order to have all you need in a single screen, with no need of Alt-tabbing.

To achieve this, we have different ways of integration. We have an API Rest to integrate with any application or by incorporating it within an iFrame in the agent’s interface.

DEPLOYMENT

No matter your choice of infrastructure, we adapt to what you need. The most important are your business’ results, not where uContact is deployed.

Cloud
Never worry about obsolescence of your infrastructure ever again. Take your contact center into the future with Google Cloud or your choice of provider.

On Premise
Sometimes you will still require an onsite instance. We can launch on your local server with minimum hardware requirements.

TECHNOLOGIES

contact us

USA+1 305 7042135
Uruguay+598 27105470
Costa Rica+506 40014352
Argentina+54 115 219 3283
Colombia+57 1 5801518
México+525 541703554
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