With uContact you can manage all the voice interactions in just one place. Inbound, Outbound or Blended.
Desktop & mobile
softphone
Massive voice
messages.
Multiple filters &
downloads.
Preview, Progressive, Power
and Predictive
The ability to manage all the
interactions in just one place: the unified inbox.
Live assistance with
audio and video call.
Facebook & Twitter.
Web interactions.
WhatsApp messaging.
Monitor the entire operation in
an organized way without
breaking your flow.
Omnichannel monitoring.
Forecasting & reporting.
Quality forms
and tag recording.
Spv, coaching &
collaborating
Reward and motivate
agents.
Estatistical and
historical.
Start building your own workflows, forms and reports with no need of coding, drag & drop to make it simple.
Inbound, Outbound
& Blended.
Interactive Voice
Response
Desktop & mobile
softphone
Massive voice
messages.
Multiple filters &
downloads.
Choose your deployment
Keeping agents happy and motivating is today’s challenge and main objective. Learn how we are able to achieve this with our Gamification module.
