Agents can now provide excelent customer service using a unique tool
Solution Replaced: Unify
inSegment is a prestigious company with international presence, headquartered in
Boston, Massachusetts, provides its customers with quantifiable and high-impact marketing results by leveraging the most innovative digital marketing solutions in the market.
Today, they rely on uContact to automate and improve the entirety of their contact center
Revolutionizing Digital Marketing with uContact
Although inSegment’s operation began in the United States, it expanded internationally with a presence in countries such as the Philippines, Ukraine and Jamaica. In the words of Roman Vasilenko, “The ease of use of the tool allowed a quick adaptation for agents without the need for in-person training and made it simple to expand the team remotely internationally.”
Insegment evaluated other solutions that met the requirements partially, but “We found in uContact a unique solution for the complete management of our operations”. inSegment is now able to manage the entire operation with a single software platform,
having evaluated other solutions that met the requirements partially.
Better communication through a cloud-based solution
While evaluating uContact, inSegment found a true All-in-One tool for both inbound and outbound interactions. Vasilenko also indicates that there are many functionalities that helped them increase productivity, such as the more than 200 pre-designed reports that allowed a complete analysis of everything that is happening in the operation from day one. He also highlighted the quality management functionalities that are already integrated for a constant improvement of the operations through feedback to their agents.
Connect several teams worldwide with a unique contact center solution.
The implementation of uContact using Google Cloud Platform for agents working remotely in four different countries.
Significant increase in sales and reduction in complexity of infrastructure with one only product in the cloud.
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Quick, simple and adequate. These charasteristics where fundamental for how they manage loans. uContact allows them to unify their channels of communications in a unique product improving customer service.
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Ficohsa, a leading financial group in the sector in Central America, made up of Pensions, Insurance and Bank. They changed their Unify software in their Contact Center to our uContact software, thus achieving the perfect solution for their clients.