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    TALK

    With uContact you can manage all the voice interactions in just one place. Inbound, Outbound or Blended.

    Voice

    Voice

    Inbound, Outbound
    & Blended.

    IVR

    IVR

    Interactive Voice
    Response

    PBX

    PBX

    Desktop & mobile
    softphone

    Voice Broadcast

    Voice Broadcast

    Massive voice
    messages.

    Recordings

    Recordings

    Multiple filters &
    downloads.

    Dialers

    Dialers

    Preview, Progressive, Power
    and Predictive

  • Omni

    OMNI

    The ability to manage all the
    interactions in just one place: the unified inbox.

    SMS

    SMS

    Bulk & 1 to 1 text
    messages.

    Email

    Email

    Templates, bulk and
    & 1 to 1.

    Webchat

    Webchat

    Live assistance with
    audio and video call.

    Social Media

    Social Media

    Facebook & Twitter.

    Web Call Back

    Web Call Back

    Web interactions.

    WhatsApp

    WhatsApp

    WhatsApp messaging.

  • Tools

    TOOLS

    Monitor the entire operation in
    an organized way without
    breaking your flow.

    RT Dashboards

    RT Dashboards

    Omnichannel monitoring.

    Alerts

    Alerts

    Forecasting & reporting.

    Quality

    Quality

    Quality forms
    and tag recording.

    Monitoring

    Monitoring

    Spv, coaching &
    collaborating

    Gamification

    Gamification

    Reward and motivate
    agents.

    Analytics

    Analytics

    Estatistical and
    historical.

  • Develop

    DEVELOP

    Start building your own workflows, forms and reports with no need of coding, drag & drop to make it simple.

    Workflows

    Workflows

    Inbound, Outbound
    & Blended.

    Integration & APIs

    Integration & APIs

    Interactive Voice
    Response

    Forms

    Forms

    Desktop & mobile
    softphone

    Technologies

    Technologies

    Massive voice
    messages.

    Reports

    Reports

    Multiple filters &
    downloads.

    Deployment

    Deployment

    Choose your deployment

  • Video
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OMNI

Manage all voice interactions in just one place.

THE UNIFIED INBOX

Create a true omni channel experience for your customers.

SMS

Sometimes all you need is a flash on a screen and being able to reach your clients while they on the move.

Reach customers on their mobile devices

Bulk and single SMS

Manage SMS inside your Unified Inbox

Reach customers on their mobile devices

Bulk and single SMS

Manage SMS inside your Unified Inbox

WEB CHAT

Engage with customers on your website through live assistant chat and collaborate with your customer using both audio and video calls.

Instant personal interaction

No need of installing any plugin or application

Manage interactions in the Unified Inbox

Instant personal interaction

No need of installing any plugin or application

Manage interactions in the Unified Inbox

WEB CALL BACK

Give your customers the possibility of an interaction with a real person with no need to pick up their phone.

Quick call while browsing

Connect customers with a simple click

Interactive call to action

Quick call while browsing

Connect customers with a simple click

Interactive call to action

EMAIL

Set up your inbound and outbound email activity natively in the system.

Send out emails while still on the phone with a client

Run bulk campaigns across the entire database

Templates and canned responses

Send out emails while still on the phone with a client

Run bulk campaigns across the entire database

Templates and canned responses

SOCIAL MEDIA

Expand your reach by quickly responding to issues throughout customers preferred channels.

Facebook

Facebook Messenger

Twitter

Facebook

Facebook Messenger

Twitter

WHATSAPP

Integrated with the most popular channel of communication. Easy, reliable, and secure.

Integrated with Twilio API for WhatsApp

Virtual Assistant

Send and receive multimedia content

Integrated with Twilio API for WhatsApp

Virtual Assistant

Send and receive multimedia content

contact us

USA+1 305 7042135
Uruguay+598 27105470
Costa Rica+506 40014352
Argentina+54 115 219 3283
Colombia+57 1 5801518
México+525 541703554
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