PRICING

Only pay for what you use. Don’t get stalled by contracts or hidden costs.

On premise
Cloud

Classic

Telephony
$ 40 /mo per user
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni

Telephony + Multichannel
$ 50 /mo per user
  • Include everything in Classic, plus:
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Popular

Play

Telephony + Gamification
$ 50 /mo per user
  • Include everything in Classic, plus:
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full

Telephony + Multichannel + Gamification
$ 60 /mo per user
  • Include every feature in:
  • Classic
  • Omni
  • Play
  • Give the full power to your agents with the complete suite of uContact.

Classic

Telephony
$ 50 /mo per user
  • ACD
  • Inbound, Outbound, Blended
  • Dialers: Preview,Progressive,Power & Predictive
  • IVR
  • Sophisticated PBX
  • Coaching, Whispering & Barge in
  • Real time monitoring
  • CRM Lite

Omni

Telephony + Multichannel
$ 60 /mo per user
  • Include everything in Classic, plus:
  • Unified Inbox
  • SMS
  • Web Chat: with audio and video call
  • Web Clic to Call
  • Web Call Back
  • Email
  • Multichannel recording
  • Live Assistance
Popular

Play

Telephony + Gamification
$ 60 /mo per user
  • Include everything in Classic, plus:
  • Gamification
  • Customizable games
  • Objectives by agent, group and area
  • Customizable measures and objectives
  • Badges
  • Daily game
  • Rankings
  • Dynamic queries

Full

Telephony + Multichannel + Gamification
$ 70 /mo per user
  • Include every feature in:
  • Classic
  • Omni
  • Play
  • Give the full power to your agents with the complete suite of uContact.
Remote support 5x8

Unlimited Supervisors and Administrator users

Access to uContact Tools

Unlimited administrative extensions.

Got Questions?

FAQ

Here are some of the most common questions, along with the complete answers from our support experts.

With Cloud uContact we take care of the infrastructure required to operate your call center using Google Cloud. This option removes all the technical complexity and costs associated with the infrastructure. You just need an Internet connection, a computer and a headset to start work with your call center.

With the On Premise version uContact stay on your own hardware and you can connect any type of lines. This is usually the best option for teams that want to take care of all the details of the configuration and do not care about the additional complexity to manage their own infrastructure.

There is no charge!!! You can create unlimited Administrative or Supervisor users.

None, administrative users are free of charge and can use the full uContact PBX to manage all your business communications.

uContact can work with all type of telephony lines: Analog, E1 or PRI, GMS and SIP Trunk. For uContact Cloud we strongly recommend using SIP Trunks. You can choose your own telco or we can provide the numbers and minutes worldwide.

We accept wire transfer and PayPal.

You just have to ask us to add and remove users as your team changes. We charge you for the maximum amount of concurrent agents connected to the solution during the month.

The minimum term of service is one month. You can choose to renew on a month by month basis.

The billing period begins on go live of uContact and runs on a monthly billing period.

Concurrent. You can add or remove agents at any time and the monthly price will adjust based on the maximum amount of users monthly.

With Cloud uContact we take care of the infrastructure required to operate your call center using Google Cloud. This option removes all the technical complexity and costs associated with the infrastructure. You just need an Internet connection, a computer and a headset to start work with your call center.

With the On Premise version uContact stay on your own hardware and you can connect any type of lines. This is usually the best option for teams that want to take care of all the details of the configuration and do not care about the additional complexity to manage their own infrastructure.

No. Our fees do not include any taxes, expenses or similar.

No, the cost of the minutes is not included. You can select the phone provider you want to use with uContact or we can provide you with a voice over IP telephony service.