Voice BroadCast

How can I keep client touch points high and man hours low? What a question! Dialers, scripting, reduced wrap-up, anything for just one more second of productivity. What if I told you that with voice broadcast you can eliminate the need to have live agents on certain queues all together? You can take back hours … Read more

Time Zones In Contact Centers

Since several years ago, a good part of the call center services of the Hispanic countries (including bilingual services) are located in Central America. This is because in they provide a wide offer and the operating costs are the lowest in the market. This implies, however, that several contacts are in countries with different time … Read more

Zonas Horarias En Contact Centers

Hace ya varios años, buena parte de los servicios de call center del mundo hispano (incluyendo los servicios bilingües) se encuentran en Centroamérica. Esto se debe a que en estos países la oferta es amplia y los costos de operación son los más bajos del mercado. Las empresas obtienen mano de obra calificada que les … Read more