talk

Manage all voice interactions in just one place.

Inbound, Outbound & Blended.

Make conversations happen easily and effectively with uContact.

VOICE

Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent.

Virtual Hold

Smart Router

Last Agent

PBX

You decide: use our complete IP corporate PBX or simply integrate your own. Centralize all the communications.

Not proprietary hardphones

Softphone or iOS and Android

Internal communications tools with voice, chat, video and conferencing

RECORDINGS

Why waste time sorting through piles of recordings? Search, listen and download all your interactions in one place.

Apply several filters to easily find them

Tag your recordings with comments

Listen and have full control over all your agent’s interactions

Quality module forms

IVR

What kind of IVR do you need? Simple or transactional? Free your agents of tasks using an IVR that can self-solve basic issues.

Straight forward drag and drop interface

Voice recognition, intelligent IVR, location tracking

Simple integration with different data sources

VOICE BROADCAST

Use the Voice Broadcast to send notifications and marketing messages to customers via outbound phone calls with optional IVR feedback.

Custom the message for each customer using Text to Speech

Real time interaction with a live agent using the IVR

Simply create reminders, surveys or provide a courtesy call

DIALERS

Increase your productivity by 300% using our industry leading dialers. Control in real time their behaviour and make adjustment right in the spot.

Preview

Progressive

Power

Predictive