talk
Manage all voice interactions in just one place.
Inbound, Outbound & Blended.
Make conversations happen easily and effectively with uContact.
VOICE
Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent.
Virtual Hold
Smart Router
Last Agent
PBX
You decide: use our complete IP corporate PBX or simply integrate your own. Centralize all the communications.
Not proprietary hardphones
Softphone or iOS and Android
Internal communications tools with voice, chat, video and conferencing
RECORDINGS
Why waste time sorting through piles of recordings? Search, listen and download all your interactions in one place.
Apply several filters to easily find them
Tag your recordings with comments
Listen and have full control over all your agent’s interactions
Quality module forms
IVR
What kind of IVR do you need? Simple or transactional? Free your agents of tasks using an IVR that can self-solve basic issues.
Straight forward drag and drop interface
Voice recognition, intelligent IVR, location tracking
Simple integration with different data sources
VOICE BROADCAST
Use the Voice Broadcast to send notifications and marketing messages to customers via outbound phone calls with optional IVR feedback.
Custom the message for each customer using Text to Speech
Real time interaction with a live agent using the IVR
Simply create reminders, surveys or provide a courtesy call
DIALERS
Increase your productivity by 300% using our industry leading dialers. Control in real time their behaviour and make adjustment right in the spot.
Preview
Progressive
Power
Predictive