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    TALK

    With uContact you can manage all the voice interactions in just one place. Inbound, Outbound or Blended.

    Voice

    Voice

    Inbound, Outbound
    & Blended.

    IVR

    IVR

    Interactive Voice
    Response

    PBX

    PBX

    Desktop & mobile
    softphone

    Voice Broadcast

    Voice Broadcast

    Massive voice
    messages.

    Recordings

    Recordings

    Multiple filters &
    downloads.

    Dialers

    Dialers

    Preview, Progressive, Power
    and Predictive

  • Omni

    OMNI

    The ability to manage all the
    interactions in just one place: the unified inbox.

    SMS

    SMS

    Bulk & 1 to 1 text
    messages.

    Email

    Email

    Templates, bulk and
    & 1 to 1.

    Webchat

    Webchat

    Live assistance with
    audio and video call.

    Social Media

    Social Media

    Facebook & Twitter.

    Web Call Back

    Web Call Back

    Web interactions.

    WhatsApp

    WhatsApp

    WhatsApp messaging.

  • Tools

    TOOLS

    Monitor the entire operation in
    an organized way without
    breaking your flow.

    RT Dashboards

    RT Dashboards

    Omnichannel monitoring.

    Alerts

    Alerts

    Forecasting & reporting.

    Quality

    Quality

    Quality forms
    and tag recording.

    Monitoring

    Monitoring

    Spv, coaching &
    collaborating

    Gamification

    Gamification

    Reward and motivate
    agents.

    Analytics

    Analytics

    Estatistical and
    historical.

  • Develop

    DEVELOP

    Start building your own workflows, forms and reports with no need of coding, drag & drop to make it simple.

    Workflows

    Workflows

    Inbound, Outbound
    & Blended.

    Integration & APIs

    Integration & APIs

    Interactive Voice
    Response

    Forms

    Forms

    Desktop & mobile
    softphone

    Technologies

    Technologies

    Massive voice
    messages.

    Reports

    Reports

    Multiple filters &
    downloads.

    Deployment

    Deployment

    Choose your deployment

  • Pricing
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talk

Manage all voice interactions in just one place.

Inbound, Outbound & Blended.

Make conversations happen easily and effectively with uContact.

VOICE

Make conversations happen easily and effectively with uContact. Including Inbound, Outbound & Blended calls, with Automatic Call Distribution we make sure every call is routed to a qualified agent.

Virtual Hold

Smart Router

Last Agent

Virtual Hold

Smart Router

Last Agent

PBX

You decide: use our complete IP corporate PBX or simply integrate your own. Centralize all the communications.

Not proprietary hardphones

Softphone or iOS and Android

Internal communications tools with voice, chat, video and conferencing

Not proprietary hardphones

Softphone or iOS and Android

Internal communications tools with voice, chat, video and conferencing

RECORDINGS

Why waste time sorting through piles of recordings? Search, listen and download all your interactions in one place.

Apply several filters to easily find them

Tag your recordings with comments

Listen and have full control over all your agent’s interactions

Quality module forms

Apply several filters to easily find them

Tag your recordings with comments

Listen and have full control over all your agent’s interactions

Quality module forms

IVR

What kind of IVR do you need? Simple or transactional? Free your agents of tasks using an IVR that can self-solve basic issues.

Straight forward drag and drop interface

Voice recognition, intelligent IVR, location tracking

Simple integration with different data sources

Straight forward drag and drop interface

Voice recognition, intelligent IVR, location tracking

Simple integration with different data sources

VOICE BROADCAST

Use the Voice Broadcast to send notifications and marketing messages to customers via outbound phone calls with optional IVR feedback.

Custom the message for each customer using Text to Speech

Real time interaction with a live agent using the IVR

Simply create reminders, surveys or provide a courtesy call

Custom the message for each customer using Text to Speech

Real time interaction with a live agent using the IVR

Simply create reminders, surveys or provide a courtesy call

DIALERS

Increase your productivity by 300% using our industry leading dialers. Control in real time their behaviour and make adjustment right in the spot.

Preview

Progressive

Power

Predictive

Preview

Power

Progressive

Predictive

contact us

USA+1 305 7042135
Uruguay+598 27105470
Costa Rica+506 40014352
Argentina+54 115 219 3283
Colombia+57 1 5801518
México+525 541703554
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