TOOLS

Monitor the entire operation
in an organized way.

MANAGE YOUR PEOPLE AND SYSTEMS

Understand what’s happening and 

constantly improve your business

RT DASHBOARDS

Set the most crucial KPI’s and monitor them in real time with our various dashboards for active management.

Know exactly when and where to act to keep your numbers high

Full view of the operation in real time

Intuitive analytics from high level summaries down to detailed views

QUALITY

Give meaningful feedback to agents and supervisors on their performance using just one solution.

Surveys and QA features

Cross-reference with your timestamped recordings

Cross-Channel interaction recording

GAMIFICATION

Work Hard, Play Hard!
Gamification has proven to be the best way to motivate your agents, increase productivity and reduce staff turnover.

Personalize your own games

Show off your badges in your profile

Individual and group daily objectives

ALERTS

Monitor the operation at a high level with proactive and automatic alerts.

Keep with the most important events of your call center without the need to be in front of the computer.

Operational and technical alerts

Email and SMS notifications

Graphical alerts

MONITORING

With our monitoring options, give your QA, training and control a boost!

Listen live to your agents

Whisper some key advice that only they can hear

Collaborate in a difficult call to get the best solution for your client

ANALYTICS

Improve your workforce management processes with an integrated solution and explore the information created by your team.

Scheduling, forecasting and reporting

Schedule the report to drop into your inbox at whatever interval

Combine information from any other data sources