TOOLS
Monitor the entire operation
in an organized way.
MANAGE YOUR PEOPLE AND SYSTEMS
Understand what’s happening and
constantly improve your business
RT DASHBOARDS
Set the most crucial KPI’s and monitor them in real time with our various dashboards for active management.
Know exactly when and where to act to keep your numbers high
Full view of the operation in real time
Intuitive analytics from high level summaries down to detailed views
QUALITY
Give meaningful feedback to agents and supervisors on their performance using just one solution.
Surveys and QA features
Cross-reference with your timestamped recordings
Cross-Channel interaction recording
GAMIFICATION
Work Hard, Play Hard!
Gamification has proven to be the best way to motivate your agents, increase productivity and reduce staff turnover.
Personalize your own games
Show off your badges in your profile
Individual and group daily objectives
ALERTS
Monitor the operation at a high level with proactive and automatic alerts.
Keep with the most important events of your call center without the need to be in front of the computer.
Operational and technical alerts
Email and SMS notifications
Graphical alerts
MONITORING
With our monitoring options, give your QA, training and control a boost!
Listen live to your agents
Whisper some key advice that only they can hear
Collaborate in a difficult call to get the best solution for your client
ANALYTICS
Improve your workforce management processes with an integrated solution and explore the information created by your team.
Scheduling, forecasting and reporting
Schedule the report to drop into your inbox at whatever interval
Combine information from any other data sources