Messaging has been and continues to be one of the main channels of communication between clients and businesses. The only difference between the messaging before and now, is that instead of going to the postal office to send a letter or package, we simply press send from our phone.
WhatsApp has recently become the largest instant messaging network, thanks to its user-friendly interface and end-to-end encryption that offers user security. This is why we believe in offering this service in our contact center platform, uContact. Therefore, we have integrated with various official WhatsApp providers, in order to deliver a personalized and agile service.
Currently, we have three WhatsApp providers:
uContact allows you to own multiple providers and therefore, multiple numbers enabled for each of them. This way you can take complete control of your business through it.
How difficult is it to have an account set up?
Let’s see in three simple steps:
- First of all you must register your company number with at least one of the available suppliers. This process may take a week to a month depending on the availability of the provider.
- Once you have your provider enabled and configured, you must create a campaign to which the agents will be assigned to start working!
- Now, when a customer writes to the number you set for WhatsApp, uContact will take that message and, applying the strategy corresponding to the campaign, will distribute the interactions to the agents that belong to it.
It’s that simple to add WhatsApp to uContact. In a matter of minutes you can have your agents handling WhatsApp interactions in order to provide a much more personalized service to your customers.
It is always good to remember that working with integrations like WhatsApp is not a simple job and is a business that changes
constantly with security updates, changes in APIs, long management processes. This is why constantly seek to keep up with the latest updates and cutting edge technology, to provide a better Customer Experience.
Technology is constantly changing and evolving, and it is up to us to adapt to change to provide an excellent service.